In 2018, Nike, the venerable company known for its innovative advertising campaigns, underwent a dramatic change. When their ‘Dream Crazy’ commercial with Colin Kaepernick was released, it caused an unprecedented amount of controversy. People boycotted the company, set fire to their shoes, and expressed their disapproval on social media. However, something amazing occurred in the midst of this commotion: Nike’s sales increased by $100 million.
Recognising the Issue
The commercial featured Kaepernick, who gained notoriety for protesting police brutality against Black men by kneeling during the playing of the national anthem. This provocative gesture sparked strong emotions, with some seeing it as either a brave protest or a betrayal of the national flag. Nike faced a fierce backlash, but beneath all of this chaos was a brilliant marketing plan.
Disclosing the Genius of Nike
Nike’s ad had a clear goal and supported the cause of minority safety and dignity in the US. 43% of their customer base found this to be extremely relatable, indicating a strong resonance with the message. In contrast to popular opinion, Nike’s customer base’s demographic breakdown showed a strong agreement with the ad’s themes.
Entrepreneurial Lessons
1. Goal-Oriented Marketing: Contemporary branding goes beyond simple sales pitches. It entails standing for something more significant, something meaningful. It’s critical to comprehend and resonate with the values of your audience.
2. Understanding Human Behaviour: A thorough understanding of behavioural economics, consumer psychology, and human-centered design are essential for successful marketing. Books like Daniel Kahneman’s “Thinking, Fast and Slow” and Nir Eyal’s “Hooked” provide priceless insights.
3. Exercise Caution When Using Controversy: Although contentious marketing can have amazing results, it has two drawbacks. Not only can it cause irreversible harm when done poorly, as demonstrated by Gillette’s ‘We Believe’ commercial.
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Last Thoughts
Nike’s Dream Crazy campaign demonstrated the effectiveness of purpose-driven marketing and was more than just a contentious advertisement. Nike changed the story by knowing their audience, capitalising on controversy, and supporting a cause.
When it comes to marketing and business management, it is possible to steer our strategies in the direction of success by embracing the more complex elements of branding, human behaviour, and the potential pitfalls of controversy. It is important to keep in mind that the key to unlocking unwavering loyalty and unprecedented growth is to effectively resonate with the purpose of your target audience.
Ultimately, the story of Nike tells us that every controversy is an opportunity, and that the key to extraordinary marketing efforts is knowing your audience like the back of your hand. Are you prepared to set out on your own “Dream Crazy” adventure now?
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The Nike case study is a source of great wisdom, advising us to steer clear of conflicts, comprehend our target market, and utilise the power of purpose to create a brand that truly connects with its target market.