The training offers opportunities to improve complaint resolution processes, enhance regulatory compliance, and strengthen brand trust for professionals in regulated sectors. It develops skills in root cause analysis and communication, providing practical insights for Quality Assurance and Regulatory Affairs professionals.
Dublin, Aug. 18, 2025 (GLOBE NEWSWIRE) — The “Conducting Successful Complaint Investigations in Regulated Industries (ONLINE EVENT: September 23, 2025)” training has been added to ResearchAndMarkets.com’s offering.
The ‘Conducting Successful Complaint Investigations’ training is a targeted and dynamic program designed for professionals in regulated industries. This 90-minute session provides a comprehensive exploration of systematic approaches, regulatory compliance requirements, and best practices for effectively handling and resolving customer complaints.
Participants will gain a deep understanding of the regulatory landscape governing complaint investigations, including FDA standards, and develop proficiency in root cause analysis techniques to identify underlying issues. The training emphasizes the importance of clear communication strategies with complainants and regulatory agencies, as well as meticulous documentation throughout the investigation process.
Attendees will acquire practical skills through real-life case studies, ensuring immediate applicability of learned concepts in diverse scenarios.
The program aims to optimize complaint resolution processes, enhance customer satisfaction, and fortify organizations against compliance risks, making it an indispensable resource for Quality Assurance Managers, Regulatory Affairs Professionals, and those involved in complaint handling, customer service, and quality management.
Why You Should Attend:
- Understand and master regulatory requirements for complaint investigations
- Acquire systematic approaches for thorough investigations and data collection
- Develop skills in root cause analysis and CAPA implementation
- Learn communication strategies for complainants and agencies
- Explore documentation best practices for audit readiness
- Enhance complaint resolution and brand trust
- Mitigate product quality risks and ensure continuous improvement
- Participate in practical exercises for immediate application
Who Should Attend:
- Quality Assurance Departments
- Quality Control Departments
- Regulatory Affairs Departments
- Operations Departments
- Manufacturing Departments
- Risk Management Specialists
- Complaint Handling Teams and Analysts
- Compliance Officers
- Internal Auditors
- Product Development and R&D Professionals
Course Agenda:
- Introduction to Complaint Investigations
- Overview of regulatory expectations and standards
- Initiating a Complaint Investigation a€” steps and best practices
- Root Cause Analysis Techniques and CAPA alignment
- Communication Strategies for stakeholders and agencies
- Documentation best practices for complaint handling
- Enhancing Customer Satisfaction and Brand Integrity
- Risk Mitigation Techniques
- Continuous Improvement Principles in complaint investigations
- Time Management in Investigations
For more information about this training visit https://www.researchandmarkets.com/r/yksm6p
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